RETURNS & EXCHANGES
RETURNS & EXCHANGES
We now offer free exchanges(one exchange per order) within the UK and European Union.
Please simply click on the link below to start the process:
How do I get a refund?
We understand that it doesn't work out for everyone. In order to apply for a refund please contact our team to receive a returns file number and return shipping address.
Please note that in order to be entitled for a refund it is important that you return the item unworn, in its original condition and with all its original packaging. We cannot accept worn items and require all packaging to be included. Returns for refunds will be at the customer's own expense.
You can email us firstname.lastname@example.org
How do I initiate a request for free return shipping refund via PayPal?
PayPal now offers return refunds up to 8-12 times a year (amount varies between countries) with a cap per request. The cap amount is dependent on your location(eg. Australia is $45AUD and Canada is $30CAD). All you have to do is activate return refunds on your PayPal account. You can then “request return shipping refund” on your order within 30 days of shipping the item back. You will need to provide PayPal with proof of return shipping for approval. Once approved, your return shipping refund will be in your PayPal account after 5-10 business days. For more information, please visit the PayPal website.
I want to make an exchange but the item I want is sold out, what should I do?
Please check with our team when the item will be available again. Should you wish to wait, we will ship out your exchange as soon as the item arrives.
What address do I return to?
Please contact our Customer Service team at email@example.com to initiate a return. We have a returns point in Australia, Hangzhou and United States of America.
When will I receive my refund?
Once we receive your item, we will process the refund. We will notify you by e-mail once we've processed your return. This may take up to 10 business days to go through. This does not include your bank’s processing time and reimbursement will be issued via original payment method.
Please note: Should you return an item that is worn, with signs of damage or heat applications then you are not entitled to a refund.
What else do I need to know before commencing a return?
The Curated will not accept carriage due or payment on delivery and will not pay return charges – these are at your own cost and it is your responsibility to ensure a tracked and recorded service is used. We are unable to refund any lost, missing, or damaged parcels.
My item is faulty, what should I do?
Please contact our Customer Service team firstname.lastname@example.org as soon as possible to assist you further.
In the event that an item has been discounted, this will be deemed as a final sale and cannot be returned or exchanged.