All orders will be charged in EUROS. Conversion rates and fees will be dependent on your financial institution. Please check with your financial institution for any conversion/international fees as we are a foreign company.

The Curated is a small company that was created to provide customers with luxury, high quality items at affordable prices. To achieve this, we have minimised a lot of costs. We also absorb a great proportion of the shipping costs ourselves as well as having very low profit margin on our pieces. For this reason, we are unable to provide any discount codes.

Please e-mail us at hello@shopthecurated.net and our team can check if we have stock available for you to purchase. Unfortunately, if the item is out of stock we are unable to take pre-orders. Please sign up to receive a notification for when the item is available again.

If the item is a pre-order, please check the pre-order page or the product page for an estimated shipping date. If the item is in stock and ready to be shipped, please allow 1-3 business days for the order to be processed and on average a further 5-7 business days for delivery. During holiday and busy periods, there may be some delays in processing times.

We are unable to make amendments to orders once they have been placed. If you would like to make any changes to your order, please contact our customer care team at hello@shopthecurated.net as soon as possible. We will do our best to cancel your order (as long as your order has not been processed yet) so that you can place a new order.

Please contact our customer care team at hello@shopthecurated.net as soon as possible. We will do our best to cancel your order as long as your order has not been processed yet.

Please contact our customer care team at hello@shopthecurated.net as soon as possible. We will do our best to cancel your order as long as your order has not been processed yet.

Please be aware that if any items shipped are rejected and returned to The Curated (ie. If the recipient has provided the incorrect delivery address or there is no one to accept the package) we are unable to refund original shipping charges, custom charges or any return/rejection charges that are incurred by The Curated.

We currently charge a flat rate of €20 on all shipments

All parcels will be shipped with either DHL Express, or by local post if shipped from one of our retail stores.

Yes, all taxes and duties are included for all our customers that are based within the European Union and Norway. Unfortunately we are unable to offer DDP terms to our Swiss and Icelandic based customers. 

We ship directly from our shipping office in China or one of our retail stores.

We are unable to ship to PO Boxes, APO or mail forwarding services. We ask that you use an alternative address at checkout.

Yes, all of our parcels require signature on delivery. Should you choose to waive the signature, you will be solely responsible for any loss or damage to the parcel.

Unfortunately due to our busy operations, we are unable to hold orders to be shipped on a specified date.

Please contact our customer care team at hello@shopthecurated.net as soon as possible. We will do our best to update your shipping address as long as your order has not been processed yet. We are not responsible for incorrect shipping addresses entered at checkout.

Please e-mail our customer care team at hello@shopthecurated.net as soon as possible. We will do our best to assist you. However, we are not responsible for parcels once a proof of delivery is generated. We also recommend contacting your local postal service to open an investigation.

Please contact our customer care team at hello@shopthecurated.net and we can assist you further. It is very common for custom checks to be carried out, which require further documentation before releasing the parcel. You should not be required to pay any further taxes and duties upon delivery unless Deliveries Duties Paid is not available for your country.