Return portal is not accessible
The return portal is disabled and not accessible at this time.
To start the process of your RETURN(UK ONLY) please fill out the following:
How do I exchange?
You can exchange your order within 14 days of receipt of your shipment.
- Returned items must be unworn, unaltered and in original condition with tags and ribbon attached and in its original packaging
- Enter your order number and email address in the fields above and click "Start"
- Follow the instructions and select the item/s you would like to exchange
- You will get a confirmation email with the shipping guidelines once the exchange request is approved
- If you wish to exchange for a different item, you will need to place a new order.
- Once your return has been received and inspected, we will process your exchange
Refunds (UK customers)
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You will receive a return shipping label once your return submission has been approved. A 5 euro fee will be deducted from your final refund amount
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Original shipping charges are non-refundable