To start the process of your RETURN(UK ONLY) please fill out the following:

How do I exchange?

  • Enter your order number and email address in the fields above and click "Start"
  • Follow the instructions and select the item/s you would like to exchange
  • You will get a confirmation email with the shipping guidelines once the exchange request is approved
  • If you wish to exchange for a different item, you will need to place a new order.

 

Exchange criteria?

You can exchange your order within 14 days of receipt of your shipment.

  • They must be in original condition, all tags must be attached
  • For clothing - item/s must be unwashed, unworn and unaltered
  • In the original packaging

Free gifts or promotional items cannot be exchanged.

Are there any charges for exchanges?

  • We offer one free exchange

 

How soon will I get my new product?

  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and new tracking details of your new item. 
  • If your new item is a pre-order, please check our pre-ordering page for estimated shipping dates.

 

Refunds (UK customers)

  • You will receive a return shipping label once your return has been approved. A 5 euro fee will be deducted from your final refund amount 
  • Original shipping charges are non-refundable