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Return portal is not accessible

The return portal is disabled and not accessible at this time.

To start the process of your RETURN(UK ONLY) please fill out the following:

How do I exchange?

You can exchange your order within 14 days of receipt of your shipment.

  • Returned items must be unworn, unaltered and in original condition with tags and ribbon attached and in its original packaging
  • Enter your order number and email address in the fields above and click "Start"
  • Follow the instructions and select the item/s you would like to exchange
  • You will get a confirmation email with the shipping guidelines once the exchange request is approved
  • If you wish to exchange for a different item, you will need to place a new order.
  • Once your return has been received and inspected, we will process your exchange

 

 Refunds (UK customers)

  • You will receive a return shipping label once your return submission has been approved. A 5 euro fee will be deducted from your final refund amount

  • Original shipping charges are non-refundable

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