All returns must be unworn, unaltered and in its original condition and packaging with tags and ribbon attached. Please submit your return request within 14 days of receiving your item.

 

EUROPE (EXCLUDING UK)

Returns Point

We currently have returns points in Slovakia, Czech Republic, Poland, Germany, Italy, Austria, Romania and Hungary. All orders placed via https://eu.shopthecurated.net must be returned to one of these return addresses.

Exchanges

We are currently unable to provide exchanges. Please return your item/s for a refund and place a new order for the correct item. 

Refunds

You may return your item/s for a refund. Return shipping will be at your own expense and we do not refund original shipping costs. If you have paid via PayPal, we recommend using their return shipping refund option.  

Return Request

Step 1: Submit a return request by e-mailing hello@shopthecurated.net

Step 2: Complete the returns form and send the parcel to the address provided by our customer care team. We recommend using your local postal service with tracking. We are unable to refund any lost, missing, or damaged parcels.

Step 3: E-mail our customer care team the tracking details once your parcel has been posted.

Refund Processing Timeframe

Once your return has been received and inspected, we will process your refund. Please allow up to 10 business days for the funds to clear your account, depending on your financial institution.

Any items that have signs of wear or damage will be returned to the customer.

Faulty / Incorrect Items

The Curated is committed to providing high quality pieces. We’re so sorry if you have received a faulty item or the incorrect item! Please submit a return request and our customer care team will resolve the issue for you as soon as possible.

Our team will inspect each return and items which have been damaged as a result of normal wear and tear, by accident, or your own misuse, will not be considered faulty.

Sale Items

Sale items are deemed final sale.

Late Returns

Your item(s) should be sent back to us within 28 days of receiving you order. Returns outside this timeframe may be accepted at the discretion of The Curated AS and may only be refunded as a store credit.

Repeated Returns

We carefully monitor the number of returns made by customers and continued returns will be flagged. This may lead to the closure of your account with The Curated AS and any future orders will be cancelled.

 Updated 21 June 2022