Full Priced Items

Full-priced items purchased online from The Curated are eligible to be returned for a refund or credit note, subject to the conditions below.

Sale Items

Sale items purchased online from The Curated are eligible to be returned for a refund or credit note, subject to the conditions below.

Please ensure the following conditions are met when returning your order:

• Your return request must be submitted within 14 days of receiving your order.

• After notifying us of your return, your item(s) must be sent back without undue delay and no later than 14 days after your notification.

• Items should be unworn other than for reasonable fitting, unwashed, unaltered and undamaged.

• Items should be free from stains, make-up, deodorant, fragrance, odours, pet hair or other marks or contamination.

• Original tags and security ribbons must remain attached where supplied.

• Any accessories, garment bags or other components supplied with the item should be returned with it.

• Items should be returned in their original packaging where reasonably possible. If the original shipping box cannot be reused, please use secure protective packaging suitable for return transit.

• Gift Cards cannot be returned for a monetary refund, except where required by applicable law.

You may inspect and try on an item as you reasonably would in a physical store. If an item has been handled beyond what is reasonably necessary and this has reduced its value, The Curated may make an appropriate deduction from your refund to the extent permitted by applicable law.

Where inadequate return packaging causes damage to or diminishes the value of an item, an appropriate deduction may also be made where permitted by applicable law.

For EU orders, The Curated provides a prepaid return label for €25 per return.

If you use our prepaid return service, the €25 return fee will be deducted from your refund.

The return fee does not apply where The Curated is responsible for a faulty, damaged, incorrect or otherwise non-conforming item and applicable law requires us to bear the return cost.

Once your return has been received, we aim to inspect and process it as quickly as possible.

Where you exercise your statutory right of withdrawal, reimbursement will be made without undue delay and within the timeframe required by applicable law. Where permitted by law, we may withhold reimbursement until we have received the returned items or you provide evidence that they have been sent back, whichever occurs first.

Once your return has been processed, you will receive confirmation by email. Your bank, card issuer or payment provider may require additional time for the refund to appear in your account.

If you wish to exchange an item for another size, please submit an exchange request through our online returns portal within 14 days of receiving your order.

Exchanges are subject to availability. If the requested size is unavailable, you may choose a refund or credit note in accordance with this Returns & Refunds Policy.

Items returned for exchange must meet the same Conditions of Return set out above.

We cannot reserve or guarantee the availability of an exchange item until the exchange has been processed.

Refunds will ordinarily be issued to the original payment method.

Where required by applicable law, if you withdraw from your entire order, we will also reimburse the cost of our least expensive standard outbound delivery option.

If you selected a more expensive delivery service, such as express or premium shipping, the additional amount above our standard delivery cost will not be refunded.

The €25 prepaid return fee will be deducted where our return label is used. We may also make an appropriate deduction for diminished value where permitted by applicable law.

If you choose a credit note instead of a refund, the applicable credit will be issued after your return has been received and approved. Choosing a credit note does not affect any statutory right you may have to a monetary refund.

We monitor returns to protect The Curated and our customers against fraud and misuse.

Subject to applicable law, we may restrict future purchases or account access where we reasonably identify fraudulent activity, wardrobing, excessive or abnormal return activity, refund or chargeback abuse, or other material misuse of our returns service.

This does not affect your statutory rights relating to purchases already made.

If you believe you have received an item that is faulty, damaged, incorrect or otherwise non-conforming, please contact Customer Care at hello@shopthecurated.net and include your order number and photographs where possible.

Faulty and non-conforming items are covered separately by applicable statutory consumer protections and are not treated as ordinary change-of-mind returns.

Where The Curated is legally responsible, we will bear the reasonable return costs required by applicable law. Depending on the circumstances and applicable law, the appropriate remedy may include repair, replacement, price reduction or refund.

Damage resulting from normal wear and tear, accident, improper care or misuse is not considered a product fault unless applicable law provides otherwise.

If you are a consumer purchasing online within the European Economic Area, you generally have the right to withdraw from your purchase without giving a reason within 14 days of receiving the goods.

You can exercise this right through our Withdraw from Your Order function, our online returns process, or by sending us another clear statement communicating your decision to withdraw.

Nothing in this Returns & Refunds Policy excludes or restricts rights granted to you under mandatory applicable consumer law.